The Office Mart offers a 14-day Return Policy for all customers. You can request a return for most items within 14 days after receiving the shipment. All returns should be sent back to our USA warehouse.
How to Cancel an Order:
We only accept cancellations for orders still in the processing state. Once an order is packed or shipped, it cannot be canceled but may be eligible for return under our 14-Day Return Policy. Order cancellations must be submitted via a cancellation ticket; requests made through other forms of contact, such as email, will not be accepted.
About our 14-Day Return Policy:
If you change your mind and wish to return an item, we strongly advise using a trackable shipping service to avoid loss or dispute.
If your item is defective, faulty, or dead on arrival due to a manufacturer’s fault, The Office Mart will arrange a courier pick-up service for the return.
To request a return, please visit our “RMA (Return Material Arrangement)” page, fill in the form, and submit it.
The customer is fully responsible for the return of any item during transit. The Office Mart will not be liable for return shipments lost or damaged during transit.
Return Conditions:
To qualify for a return, please ensure:
- The item was purchased from The Office Mart.
- You have submitted a return request (RMA ticket) within 14 calendar days of receiving the item.
- You have received authorization for the return request.
- The item is returned with a copy of your receipt/invoice.
- The item is returned in the original packaging and condition (including all accessories, materials, price tags, gifts, etc.).
- The item is returned to The Office Mart within 14 calendar days after authorization.
Note: Due to health and hygiene considerations, personal and healthcare products (e.g., shavers, facial massagers, headphones, and earphones) are excluded from our 14-Day Return Policy.
About Refunds:
Upon receiving your returned parcel, The Office Mart will issue a refund within 14 business days, credited to the payment method used for the original order. A refund notification email will be sent upon processing.
A full refund or replacement can be issued if:
- The item was purchased from The Office Mart.
- You submitted the return request via an RMA ticket.
- Authorization was granted for the request.
- The item is returned with the original packaging and condition (including all accessories, materials, price tags, gifts, etc.).
- The item is returned within 14 days after authorization.
- The return reason is due to an issue related to The Office Mart.
Further Notes on the Return Policy:
Please take reasonable care of items, accessories, and original packaging when returning them to ensure they remain in original, undamaged condition.
We reserve the right to refuse returns for items deemed mishandled. If a return is unacceptable and refused, the customer must pay for return shipping to have the item shipped back.
We are not responsible for any loss or damage to merchandise during return transit. If preferred, you may send the item back to our USA warehouse using insured postage at your own cost.
Due to the nature of Liquid Crystal Displays (LCDs), returns will only be accepted if:
- Five or more dead/bright pixels are visible in any location, or
- Three or more dead/bright pixels are visible within a 3mm area.
If your parcel is missing an item or accessories, we will resend any missing item(s) after investigating with the courier.